Shipping Policy
At Ironcore Safety, we strive to ensure that your safety equipment and industrial products are delivered quickly, accurately, and in excellent condition. Please review the details of our shipping process below.
1. Order Processing Time
- Orders are processed Monday–Friday, excluding holidays.
- Standard processing time is 1–2 business days.
- Orders placed after business hours or on weekends/holidays will be processed the next business day.
2. Shipping Options & Delivery Times
We offer several shipping methods to meet your needs:
Standard Shipping
Expedited Shipping
- Delivery within 2–3 business days.
Express Shipping
- Delivery within 1–2 business days.
3. Shipping Rates
- Weight and dimensions of the order
- Shipping destination
- Selected shipping method
4. Order Tracking
- Tracking number
- Carrier details
- Estimated delivery date
5. Shipping Restrictions
- Hazardous materials
- Bulk industrial equipment
- Oversized freight shipments
6. International Shipping
Ironcore Safety ships to select countries outside the U.S./Canada (or insert your region). International orders may be subject to:
- Customs delays
- Import duties, taxes, or brokerage fees
- Additional documentation requirements
7. Lost, Damaged, or Missing Items
If your order arrives damaged or incomplete, or if tracking shows “delivered” but you did not receive it:
- Notify us within 7 days at [insert email].
- Provide photos, order details, and tracking information.
8. Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are correct. If an order is returned to us due to incorrect or incomplete address information:
- We can reship the order once corrected, but additional shipping fees may apply.
9. Freight & Large Equipment Shipments
- Shipping will be handled via freight carriers.
- Delivery appointments may be required.
- Additional fees may apply for liftgate service or remote locations.
10. Contact Us
- 0426463624
- businessironcoresafety@gmail.com
- Brisbane, Queensland, Australia
