Refund Policy
At Ironcore Safety, we are committed to delivering high-quality safety equipment and reliable service. If you are not fully satisfied with your purchase, we’re here to help.
Please review the policy below for details on returns, exchanges, and refunds.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if the item meets the following conditions:
- The product is unused, unworn, and in its original condition.
- The item includes all original packaging, manuals, and accessories.
- Proof of purchase (order number or receipt) is provided.
The following items are not eligible for return:
- Customized or personalized products
- Clearance or final-sale items
- Products that have been used, damaged, or altered after delivery
- Certain safety items that cannot be returned for hygiene or regulatory reasons (e.g., respirators, earplugs, fall-protection harnesses once opened)
2. Return Process
To initiate a return:
- Contact our customer support team at [insert email] with your order number.
- Our team will review your request and provide return authorization and instructions.
- Ship the item back using the provided return address.
3. Return Process
To initiate a return:
- If the return is due to a manufacturer defect or an error on our part, Ironcore Safety will cover return shipping costs.
- For all other returns, the customer is responsible for shipping fees.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs from the original order are non-refundable unless the return is due to an Ironcore Safety error.
5. Exchanges
If you need a different size, model, or replacement:
- Exchanges are subject to product availability.
- Follow the same steps as the return process.
- Once approved, we will ship the replacement item.
6. Damaged or Defective Items
If your order arrives damaged, incomplete, or defective:
- Contact us within 7 days of delivery at [insert email].
- Provide photos or videos of the issue to help us resolve the situation quickly.
- We will repair, replace, or refund the item based on the assessment.
7. Cancellations
- Orders may be canceled if requested before shipment.
- Once shipped, the order must follow the standard return process.
8. Cancellations
- 0426463624
- businessironcoresafety@gmail.com
- Brisbane, Queensland, Australia
